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Must know
  • Credits are keyed to the account email. Refund-to-credit and paying with credit always work; the Financials → Club Credits balances page is available when a superadmin enables Club Credits for your club.
  • At checkout, credit is applied automatically only when the balance covers the whole total — a partial credit plus a card for the rest is not available yet. Staff can use Pay with club credit on an invoice to pay its full balance.
  • A balance can never go below zero; claw back by granting a negative amount. Granting needs financials.edit.
Club credit is the simplest way to hand money back without moving it through the card network: refund a cancelled league to credit and the curler spends it on the next one. Financials → Club Credits (“Store credit tied to an account email. Grant credit, claw it back with a negative amount, and see every account’s balance. Credit auto-applies at checkout.”) lists Outstanding balances per email with a total. Click a row for the Credit log — every GRANT, REFUND, PAYMENT and REVERSAL with its note, date and who did it.
1

Grant credit

Click Grant credit. In Grant club credit enter the Account email, the Amount (negative to claw back) and a Note (optional), then click Grant.
2

Spend it

The member sees the credit applied at checkout when it covers the order; otherwise open their invoice and click Pay with club credit.
Credit is also created when you choose Club credit as the destination of a refund, and when a capacity race refunds a non-card payment. Related: How do I refund or cancel a line item? · What can I do on an invoice? · What are gift cards?