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Must know
  • Available when a superadmin enables Chat for your club. CCM had no member-to-staff messaging.
  • Each person has one conversation per club. Members reply from the members’ area (Chat), coaches from the coach portal.
  • The Web & SMS channel appears only when SMS Messaging is also enabled and needs a verified phone number; Web & Email needs an email address.
  • When Chat is switched off for a club, its conversations simply drop out of members’ chat lists — nothing is deleted.
Communication → Chat opens the Conversations inbox with a Search… box. Click New Conversation; the dialog asks you to “Choose a channel and select a user to start a conversation.” Pick a Channel — Web Only, Web & SMS or Web & Email — and the person, then type into Type a message…. Inside a thread you can Close Conversation (and later Reopen), Archive and Unarchive. Badges mark a thread Closed, Archived or Opted Out (“This recipient has opted out of SMS messages.”). Inbound texts from members — including replies to an SMS campaign — land in the same inbox under the Web & SMS channel, so the club has one place to answer. Related: How do I send an SMS campaign? · What do members see of the messages I send? · How do I post an announcement?