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Must know
  • Card payments run through Adyen. Verification (business details, identity documents, bank account) is done on Adyen’s hosted pages and “typically takes 1-2 business days”.
  • Starting onboarding needs the financials.create permission. The dashboard’s Set up payments checklist item stays open until the account is fully Verified.
  • Card processing is in US dollars today; the platform has no multi-currency support yet.
  • You do not need a card processor to run registration: with Pay at club or by mail on, members register and pay you by cheque, cash or e-Transfer and you record it on the invoice.
1

Begin

Go to Financials → Onboarding (Account Onboarding — “Verify your business details to start processing payments”) and click Begin Onboarding.
2

Confirm the basics

Step through Confirm organization details (address, phone), Confirm legal name (“I confirm that … is our registered legal business name”), Platform fees — read the Platform fee disclosure (the transaction percentage of payout and the per-transaction flat fee) and tick “I understand that the fees shown above will be deducted from each payout” — and Terms of Service.
3

Verify with Adyen

On Review & begin click Begin Verification. You are taken to Adyen’s hosted verification to enter business details, identity documents for the owners and the bank account for payouts.
4

Finish

Back on the page the status card tells you where you are: Complete Your Verification (Continue to Adyen), Verification In Progress, Verification Issues (Update Details on Adyen), Bank Account Required (Add Bank Account) and finally Verification Complete — click Finalize Setup to reach Ready to Process.
Later, Adyen may ask for more — an expired document, a removed bank account or a periodic review. The page then shows Verification Requires Attention with Payouts Paused, and the Payouts page reads Payouts Paused — Verification Required, until you update the details on Adyen. Until verification completes your public site can still go live (you will see a Payment Processing Not Set Up warning) and you can create invoices, record offline payments and grant club credit. Related: How do I accept payment at the club or by mail? · How do I see my payouts? · How do I publish my site?