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Must know
  • A reminder is sent once per sign-up, to every confirmed volunteer on a dated shift starting within the next 24 hours. Described shifts (“Fridays after the 7pm draw”) have no date, so they get no reminder.
  • The reminder goes out only if your club has an active notification rule for the Volunteer Shift Reminder trigger. No such rule is created for you. The rule editor is Communication → Notifications, available when a superadmin enables Notification Rules for your club — so a club that has never enabled that page sends no shift reminders.
  • To stop reminders, disable or delete that rule.
Uplifter Curling checks for upcoming shifts every hour. For each confirmed sign-up on an open, dated shift in the next 24 hours it fires the Volunteer Shift Reminder trigger, once. What arrives is the default Volunteer Shift Reminder template — subject “Reminder: {shiftTitle} - {shiftStart}”, a body listing Shift, Role, Starts and Location, and an SMS version for clubs with SMS. You can customise the wording on the rule.
1

Check the rule exists

Go to Communication → Notifications. Look for a rule whose trigger is Volunteer Shift Reminder.
2

Create it if missing

Click Add Notification Rule, choose the Volunteer Shift Reminder trigger, set Delivery Method to Send Email, keep timing Immediately (the hourly job already decides when), choose recipients, adjust the template and click Create Rule. Make sure it is enabled.
If Communication → Notifications is not in your sidebar, ask your Uplifter contact to enable Notification Rules — or to create the rule for you. Related: What are notification rules? · How do I post a volunteer shift? · What is the Features page?