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Must know
  • Refunding from the invoice needs financials.edit; the Refund button on the Transactions page needs financials.create and moves money only — it does not cancel a registration.
  • A card refund is refused if it exceeds your club’s available Adyen balance minus refunds already in flight: “This refund is more than the club’s available balance ($X). Take a payout later or wait for pending funds to settle, then try again.” There is no daily limit beyond that.
  • Refunds prorate the invoice-level tax. For program lines, Refund & cancel also withdraws the curler’s enrollment.
1

Pick the lines

Open the invoice, tick the line items and click Refund / cancel selected (N).
2

Choose the action

  • Refund & cancel — money back, registration revoked
  • Cancel only — no money moves (also how you void an unpaid line)
  • Refund only — line stays active
The refund choices are disabled when nothing has been paid.
3

Choose where the money goes

Destination: Original payment method, Club credit (the account gets a credit it can spend at checkout), or Record only (refunded outside the platform) — required when the original payment was cash or cheque. For a single line you may enter a Partial amount (pre-tax, optional). Add a Reason (optional) and click Confirm.
If Adyen rejects the refund you see “Refund was rejected by the payment provider — no money was refunded”; on a timeout it is “recorded as pending — check the transaction before trying again.” A gift-card portion is returned to the card first. When a member’s bank disputes a payment, the invoice’s payment row carries a badge — Dispute opened, Charged back or Chargeback reversed — with a plain-English reason such as insufficient funds or “Payment returned by the member’s bank or card issuer”. Related: What can I do on an invoice? · What are club credits? · What is the Transactions page? · How do I see my payouts?