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Must know
  • A reservation is Awaiting approval (only on venues with Require Approval), Confirmed or Cancelled. Pending reservations do not block the slot until approved.
  • You can Approve or Reject a pending reservation. There is no button to cancel a confirmed one from the dashboard today; the member’s own page says “To cancel a booking, contact the club office.” If you need a confirmed booking cancelled, contact Uplifter support.
  • The booker’s emails — Booking confirmed, Booking changed, Booking cancelled — are editable under Communication → Transactional Emails.
1

Open the venue

Go to Registrations → Venues & Rentals and open the venue. Scroll to Reservations.
2

Review the Pending tab

The Pending tab carries an amber count. Each row shows who booked and when; click Approve to confirm it or Reject to turn it down. Confirmed reservations move to Confirmed (n).
What the booker receives: Booking confirmed when their payment completes (for venues without approval), when you approve a pending request, or when you add a reservation for them; Booking cancelled on any cancellation, including a reject. Any address in the venue’s Notification emails gets a copy of every new reservation. Confirmed reservations appear on Today’s Ice (in the sheet’s column when the venue has an Ice sheet position), on the TV boards’ ice-bookings board, and on the member’s My Ice Bookings page. Related: How do I create a bookable venue? · How do I customize transactional emails? · What is Today’s Ice?