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Must know
  • The reset link expires 1 hour after it is sent.
  • You do not need a password at all: the Email Code option on the login page signs you in with a one-time code.
  • Administrators can trigger a reset for a colleague from Settings → Staff — the row menu has Send Password Reset.
1

Ask for the link

On the login page click Forgot your password?. On the Forgot Password screen enter your email and click Send Reset Link. You will see Check Your Email.
2

Set the new password

Open the link in the email within an hour. On the Reset Password screen type a New Password and click Reset Password. When it says Password Reset!, click Continue to Login.
A reset also activates any staff invitation you had not yet accepted, at every club that invited you, so people who click “forgot password” instead of their invitation link are not left stuck as Invited. Related: How do I log in to the dashboard? · How do I invite a staff member?