Skip to main content
Must know
  • A declined instalment is retried automatically, at most once every 20 hours, up to three attempts. You receive Installment payment failed - action needed each time.
  • After the third failure the invoice becomes Overdue and the club is alerted. Your registration is not removed.
  • Fix it under Billing Details → Payment Plans → Fix card to resume; failed instalments are re-queued for today.
The failure email says We will retry automatically. To resume payments sooner, update the card for this plan from your billing page. In the Members Portal open Billing Details; the plan shows NEEDS ATTENTION with No card on file or the declined card, and a Fix card to resume (or Change card) button. Pick a saved card or add a new one under Payment Methods. You see Payment plan card updated, the failed instalments are charged again, and the invoice returns to Partially paid. If you cannot fix the card, contact the club — they can record a payment another way. Related: What is a payment plan? · What do the invoice statuses mean? · How do I pay an outstanding balance?