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Must know
  • Only the club can issue a refund; ask the office. The club chooses whether to refund to your original payment method, to club credit, or to record a refund made outside the system.
  • Money paid by gift card goes back onto that gift card first.
  • Your invoice shows Partially refunded or Refunded; a card refund can take a few business days to reach your statement.
When a club withdraws you from a league or cancels a booking, staff choose between refunding and cancelling the registration, cancelling with no money moving, or refunding while you stay registered. They can refund the whole line or a partial amount and add a reason. Back to your card — sent through the payment processor; the email Refund issued — {reference} says Depending on your bank, it may take a few business days to appear on your statement. (This email is sent for refunds of a single transaction; a refund done from the invoice lines may not email you — check the badge in Invoices.) To club credit — the amount is added to your balance at that club and applies itself to your next order there. See What is club credit?. In the Members Portal the invoice badge changes to Partially refunded or Refunded, and a refund to credit appears in Billing Details as Refund to credit. Related: What is club credit? · What do the invoice statuses mean? · How do I cancel an ice booking?