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Must know
  • Hero is off for a club until a superadmin enables it — many clubs coming from CCM have not turned it on yet. Ask your club.
  • The launcher needs an account with admin access — the Curling League Admin access level provides it. Being only named on a league does not.
  • Inside the League Portal the button appears in either skin; in the classic admin screens themselves it does not.
No button anywhere. The club has not enabled the AI assistant, or the platform has it switched off. There is nothing you can change — raise it with a club administrator. Portal opens, but no Hero. Your account may reach the portal only through a league-manager listing without the access level; ask an administrator to add Curling League Admin for your leagues. Access applies at your next sign-in. In Full admin view (classic). The classic CCM-style screens do not carry the launcher. Go back to the portal (/league) to use Hero. Hero opens but refuses a task. Tools are scoped to the leagues you run. Emailing the league through Hero needs club-wide communication rights — use the portal’s Email the league instead. Anything about members or money outside your leagues is likewise declined. Related: What is Hero for League Managers? · How do I get League Manager access?