> ## Documentation Index
> Fetch the complete documentation index at: https://docs.uplifter-curling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do refunds work?

> The club issues refunds; the money goes back to your card, your gift card or your club credit, and your invoice badge changes.

<Note>
  **Must know**

  * Only the club can issue a refund; ask the office. The club chooses whether to refund to your **original payment method**, to **club credit**, or to record a refund made outside the system.
  * Money paid by gift card goes back onto that gift card first.
  * Your invoice shows **Partially refunded** or **Refunded**; a card refund can take a few business days to reach your statement.
</Note>

When a club withdraws you from a league or cancels a booking, staff choose between refunding and cancelling the registration, cancelling with no money moving, or refunding while you stay registered. They can refund the whole line or a partial amount and add a reason.

**Back to your card** — sent through the payment processor; the email **Refund issued — \{reference}** says *Depending on your bank, it may take a few business days to appear on your statement.* (This email is sent for refunds of a single transaction; a refund done from the invoice lines may not email you — check the badge in **Invoices**.)

**To club credit** — the amount is added to your balance at that club and applies itself to your next order there. See [What is club credit?](/members/payments-and-receipts/what-is-club-credit).

In the Members Portal the invoice badge changes to **Partially refunded** or **Refunded**, and a refund to credit appears in **Billing Details** as **Refund to credit**.

**Related:** [What is club credit?](/members/payments-and-receipts/what-is-club-credit) · [What do the invoice statuses mean?](/members/payments-and-receipts/what-do-the-invoice-statuses-mean) · [How do I cancel an ice booking?](/members/bookings-and-events/how-do-i-cancel-an-ice-booking)


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