> ## Documentation Index
> Fetch the complete documentation index at: https://docs.uplifter-curling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I refund or cancel a line item?

> Refund money, cancel a registration, or both, from the invoice's line items — and what limits a refund.

<Note>
  **Must know**

  * Refunding from the invoice needs *financials.edit*; the **Refund** button on the Transactions page needs *financials.create* and moves money only — it does not cancel a registration.
  * A card refund is refused if it exceeds your club's available Adyen balance minus refunds already in flight: "This refund is more than the club's available balance (\$X). Take a payout later or wait for pending funds to settle, then try again." There is no daily limit beyond that.
  * Refunds prorate the invoice-level tax. For program lines, **Refund & cancel** also withdraws the curler's enrollment.
</Note>

<Steps>
  <Step title="Pick the lines">
    Open the invoice, tick the line items and click **Refund / cancel selected (N)**.
  </Step>

  <Step title="Choose the action">
    * **Refund & cancel — money back, registration revoked**
    * **Cancel only — no money moves** (also how you void an unpaid line)
    * **Refund only — line stays active**

    The refund choices are disabled when nothing has been paid.
  </Step>

  <Step title="Choose where the money goes">
    **Destination**: **Original payment method**, **Club credit** (the account gets a credit it can spend at checkout), or **Record only (refunded outside the platform)** — required when the original payment was cash or cheque. For a single line you may enter a **Partial amount (pre-tax, optional)**. Add a **Reason (optional)** and click **Confirm**.
  </Step>
</Steps>

If Adyen rejects the refund you see "Refund was rejected by the payment provider — no money was refunded"; on a timeout it is "recorded as pending — check the transaction before trying again." A gift-card portion is returned to the card first.

When a member's bank disputes a payment, the invoice's payment row carries a badge — **Dispute opened**, **Charged back** or **Chargeback reversed** — with a plain-English reason such as insufficient funds or "Payment returned by the member's bank or card issuer".

**Related:** [What can I do on an invoice?](/club/money/what-can-i-do-on-an-invoice) · [What are club credits?](/club/money/what-are-club-credits) · [What is the Transactions page?](/club/money/what-is-the-transactions-page) · [How do I see my payouts?](/club/money/how-do-i-see-my-payouts)


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