> ## Documentation Index
> Fetch the complete documentation index at: https://docs.uplifter-curling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I customize transactional emails?

> Edit the automatic order, payment, refund and booking emails your club sends, or reset one to the built-in default.

<Note>
  **Must know**

  * **Communication → Transactional Emails** is always available. Saving a template needs the *Send Communication* permission.
  * Seven templates are editable; a template you leave untouched uses the built-in default (badge **Default**; edited ones show **Customized**).
  * Transactional emails ignore opt-outs and never use broadcast credits — they are receipts and confirmations, not marketing.
  * Password-reset, invitation and other system emails are not on this page.
  * The `receiptUrl` in **Order submitted** and **Order paid** emails is a private link that opens the receipt without signing in for **90 days**. After that, or for links in emails sent before 1 October 2026, the member signs in to open it. The default wording says so: the link works for 90 days, then sign in. A template your club customized earlier keeps its own wording; if it promises the link works *at any time*, edit it or click **Reset to default**.
</Note>

The page reads "Customize the automatic emails your club sends for orders, payments, and refunds. Leave one untouched to use the built-in default." The templates:

| Template | When it goes out |
| - | - |
| **Order submitted (offline)** | a member chooses Pay at Club or by Mail |
| **Order paid (online receipt)** | a card payment succeeds |
| **Payment recorded** | staff record a payment on an invoice |
| **Refund issued** | money is refunded |
| **Booking confirmed (holder)** | an ice booking is confirmed or approved |
| **Booking changed (holder)** | a booking is changed |
| **Booking cancelled (holder)** | a booking is cancelled or rejected |

<Steps>
  <Step title="Edit the template">
    On the template's card change the **Subject** and the **Body (HTML)**. The **Available variables** list shows the merge fields for that template — for example `name`, `organizationName`, `reference`, `total` and `receiptUrl` on the order emails, or `venueName`, `bookingTitle`, `startDateTime` and `holderName` on booking emails. A placeholder the template does not know is removed when the email is sent.
  </Step>

  <Step title="Preview and save">
    Click **Preview** to see it rendered, then **Save**. To go back to the stock wording click **Reset to default** — the toast confirms "Reset "\{label}" to default".
  </Step>
</Steps>

**Related:** [What are notification rules?](/club/communications/what-are-notification-rules) · [How do I record an offline payment?](/club/money/how-do-i-record-an-offline-payment) · [How do I approve a booking?](/club/bookings-and-todays-ice/how-do-i-approve-a-booking)


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